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Introduction

The Work Order Management API lets Service Partners manage Work Orders across their entire lifecycle. A Work Order represents a discrete unit of work that Enable assigns to a partner to fulfil (for example, a new connection, a feasibility assessment, or repairing a fault). Service Partners integrate their own systems with this API to report progress, schedule on-site visits, exchange notes and documents, and drive Work Orders through to completion.

This overview explains the core concepts, the capabilities the API provides, and how a typical integration uses them. Request and response examples are covered separately in the How To Guide page. This document does not detail business processes, instead it explains the core concepts of Work Orders. Request and response examples are covered separately in the How To Guide.

Core Concepts

Work Order

The Work Order is the central resource in the API. Each Work Order has a unique identifier and carries everything needed to understand and progress the work, including its type, current status, attributes, milestones, appointments, notes, attachments, flags, and relationships to other Work Orders.

Work Order Type and Template

Every Work Order has a type (for example, \"New Connection – Feasibility Required\") that determines the work required. The type is backed by a versioned template which defines the fields and attributes that apply to that kind of work. Reading a Work Order's template tells a client what data to expect and what must be supplied.

Attributes

Attributes are the data fields that carry the details of the work, such as an order reference, an equipment model, an activation date, or a list of service locations. The available attributes are driven by the Work Order's template, and they can be used both to read key information and to filter searches.

Status and Lifecycle

Every Work Order has a status representing where it sits in its lifecycle.

Draft - A pre-submission state used internally by Enable. Drafts are not visible to Service Partners.
Requested - The Work Order has been submitted to a Service Partner and is awaiting acceptance.
In Progress - The Service Partner has accepted the Work Order and work is underway. Progress is tracked using milestones.
Completed - All work is finished. Completed Work Orders are final and cannot be changed. To complete a Work Order, ALL milestones must be marked as completed and any active flags will be removed.
Cancelled - The Work Order was closed without completion. Cancellation is final and cannot be reversed.

Transitions between states follow Enable's business rules, and some transitions require additional information to be supplied (see Reasons below).

Flags and Actions

Flags capture an operational condition on a Work Order without changing its state:

On Hold - Work is temporarily paused.
In Jeopardy - The Work Order is at risk of missing its requirements or deadlines.
Pending Cancellation - A request has been raised for the Work Order to be cancelled, for Enable to review.

Flags are applied and removed through actions (for example, \"put on hold\", \"resume\", \"put in jeopardy\", \"resolve jeopardy\", \"request cancellation\", and \"remove pending cancellation\"). A Work Order cannot be completed while it has an active flag.

Note: A Pending Cancellation flag is not the same as the Cancelled state. The flag signals an intent to cancel and can be removed so work continues; the Cancelled state is final.

Milestones

Milestones are checkpoints that mark meaningful progress within an In Progress Work Order. Service Partners create, complete, add and remove milestones to report progress in a structured, trackable way.

Appointments

Appointments represent scheduled on-site visits or inspections associated with a Work Order, such as an initial scoping visit or a follow-up inspection. Appointments carry a scheduled time and status, and can record details when an appointment is missed.

Notes and Visibility

Notes support communication and record-keeping against a Work Order. Each note has a visibility tier that controls who can see it:

Internal - Visible only to Enable.
Service Partner - Visible to Service Partners and Enable.
RSP - Visible to Service Partners, Enable and RSPs.

Visibility is tiered, a client with a higher tier can also read lower-tier notes. A client only sees notes their access permits.

Attachments

Attachments let clients associate files (such as completion documents or build packs) with a Work Order. Uploads use a two-step, direct-to-storage flow where the client first initiates an upload to obtain upload instructions, then confirms completion once the file has been transferred. Attachments can be listed, retrieved, and archived.

Associations

Associations describe relationships between Work Orders, for example a parent/child or related link, and whether one Work Order depends on another. This lets partners understand how a piece of work fits into a larger body of work.

Reasons

Reasons are predefined, categorised justifications used across the API for state changes, missed appointments, holds, jeopardy, and pending cancellation. Where a reason is required, it must be selected from the reasons the API provides for that context.

Organisations

Each Work Order is assigned to an organisation. Access is controlled by organisation, so a Service Partner can only see and act on Work Orders assigned to their organisation (or organisations they have been granted access to).

Capabilities

The API groups its capabilities as follows:

Capability	What it lets you do
Search & discovery	Find Work Orders using advanced filters (status, organisation, type, dates, creator, custom attributes, and flags), with pagination, sorting, and selectable fields.
View details	Retrieve the complete details of a single Work Order, including its attributes, milestones, appointments, associations, and flags.
Lifecycle management	Move a Work Order through its states (for example, accept a requested Work Order, or complete it), supplying reasons where required.
Progress tracking	Create, update, and remove milestones to report progress.
Scheduling	Create, update, and cancel appointments for on-site visits and inspections.
Communication	Add and list notes at the appropriate visibility tier.
Documentation	Upload, list, retrieve, and archive file attachments.
Operational actions	Put Work Orders on hold, mark them in jeopardy, request cancellation, and reverse each of these.
Reference data	Look up supported action types, flag types, appointment types, milestone types, reasons, and a Work Order's template.

How the API Is Used

A typical Service Partner integration follows this high-level flow:

Authenticate. Obtain an access token from Enable's Auth v2 API and call the Work Order API with it. Access is scope-based and scoped to your organisation.
1. For more information on authentication, go here.
Discover work. Receive an email notification of a new Work Order that is assigned to your Organisation.
Understand the work. Retrieve the Work Order's full details, and where needed read its template and the relevant reference data (types and reasons).
Accept the work. Move a Requested Work Order to In Progress to signal that the request is accepted and work has commenced (or decline it via the cancellation action with a reason).
Progress the work. As the job proceeds, schedule and update appointments, complete milestones, add notes, and attach supporting documents as per processes require.
Handle exceptions. If work must pause or is at risk, apply the relevant flag through an action, and remove it when the situation is resolved.
Close out. Once all milestones are complete and no flags remain, move the Work Order to Completed.

Access and Security

Authentication: OAuth 2.1 bearer tokens issued by Enable's Auth v2 API, supplied in the Authorization header in the form Bearer {token}.
Authorisation: Scope-based - each operation requires a specific scope, and an organisation scope grants access to that organisation's Work Orders. For a list of scopes and when they are required, view the API specification.
Transaction tracing: Every request must include an X-Transaction-ID header, which is echoed back on the response (and in errors) to support end-to-end tracing.

Rate limits

Requests are rate limited using shared buckets, so you can decide how to distribute your calls across endpoints:

Read bucket: 600 requests per 60 seconds (search, detail, and reference reads).
Write bucket: 300 requests per 60 seconds (state changes, actions, milestones, appointments, notes, flags, and attachments).

Rate limit headers are returned on responses so you can track your remaining allowance. The API specification describes the bucket each endpoint adds to.

Environments

Sandbox - for integration and testing. (sandbox.apis.enable.net.nz/workOrder/v1)
Production - for live operations. (apis.enable.net.nz/workOrder/v1)

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Enhance your customer's fibre experience with our APIs

Use the following process to access Enable's APIs:

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